Milano Hand Tufted Wool Rug - 240x340

If an item isn’t right for you, return it in its original condition and packaging for a refund by submitting our return form or writing us by email at info@upinteriors.com.au within 30 days of receiving the delivery. The 30 day return period will commence from the date you receive the goods you have purchased. You will receive a refund, less any re-shipping fees & 10% restocking fees. (see What you need to know before you start a return for more details).

This return policy is in addition to any rights you may have under an applicable statute including your rights under the Australian Competition and Consumer Act 2010 (Cth) (ACL). 

Request a return by the following email including your details and order number.

A member of our team will get in touch with you within one business day to advise further steps.

Repack your item in its original packaging, & send back to us. Once we’ve received your item, we’ll check that it’s in its original condition and packaging. If this is the case, you’ll receive a refund less any shipping fees plus 10% restocking fee within 10 business days (see below for more details).

What Cannot be Returned Under the 30 Day Returns Policy

1. Altered goods
2. (a) Items that are no longer in their original condition and packaging

  (b) the Product is not a Special Order Item or a Clearance Item;

3. To be entitled to a refund or replacement, Products must be returned with proof of purchase, be in their original packaging, contain all parts, accessories and manuals, and be in a re-saleable condition.  

Refund and Return Fees

The following applies to change of mind returns:

1. You are liable for the Delivery Costs of both delivery and retrieval of any returned Product including for a Product that was purchased with Free Shipping.
2. If you have received a product that is damaged, faulty or incorrect and you wish to return it, you will not be charged a re-shipping fee.

 Return Packaging

All returned goods must be wrapped in packaging as couriers do not transport unpackaged items. Therefore, we strongly recommend that you keep the original packaging if you would like to return the goods. For all change of mind returns, please note that it is your responsibility to ensure that the items are returned to us in the same condition and packaging you received them. Items without packaging will not be accepted by couriers due to Occupational Health and Safety Act and Regulations. Please note that the re-stocking fee does not apply to faulty or damaged items.

Faulty or Damaged Products

Upon receipt, please inspect your purchase and notify us of any missing parts, faults, damage or incorrect items immediately. These must be reported within 48 ours of the delivery. Faulty claims outside this reporting period will be assessed under warranty. 

Refunds

We can only process refunds via the original payment method. In some cases, you may have the option of selecting a store credit.

For return cases, we will process your refund within 10 business days of receiving the items.