Find answers to our most frequently asked questions.


How do I make changes to an order I’ve already placed?

You might need to contact us throught email at info@upinteriors.com.au and request a change.

Where are you located?

We are located in Melbourne Au. Feel free to contact us or visit us at our warehouse located at 3/209 Dandenong South VIC 3175 AU.

How do I contact you?

You can contact us throught email at info@upinteriors.com.au or visit us at our warehouse located at 3/209 Dandenong South VIC 3175 AU.

How can I make sure I order the right size?

We advise you to carefully read the dimensions specified in the description of each product and compare with the free space you have at home wanting to fill with our furniture.

What is the status of my order?

Your staus order could vary according to the process. Your purchase could be at any of these status: ready to be process, ready to dispatch, dispatched, in transit and delivered.

Can I exchange an item?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Do you have physical stores?

Yes, We have. Feel free to visit us at our warehouse located at 3/209 Dandenong South VIC 3175 AU.

Is there a warranty?

Yes, Every product we sell have a warranty of one year according to the Australia regulations. Find more information in our section ofTerms & conditions.


When will my order be shipped?

Orders will be shipped within 72 hours of placement, with most orders shipping within 24 hours out of our facility. Tracking emails will automatically be sent out once it is shipped.

How can I track my order?

You can follow the next steps:

Go to the Track My Order pageEnter your order or receipt numberEnter your email address used at the time of purchase

Do you ship internationally?

No, We only ship in Australia worldwide.

Will I get a tracking number?

Yes, you'll receive an email saying that your package has been shipped within 2-5 days including a tracking numer. If you haven’t received a shipping confirmation within 3 days, message us as soon as you can. Also, you can log in to your account when you made a purchase and you will be able to check the tracking number once the product has been dispatched.

Where do you ship from?

We will ship from Melbourne, Au. You can see our address at the section contac us.

What are the shipping options?

We have different shipping options to make your experience easier. We offer shipping and pick up. You can chose between the two of them. Read more about shipping

What do I do if I never received my order?

If you do not receive the order in between 20 business days please contact us as soon as you can by email at the following info@upinteriors.com.au including your details and order number.

When will I receive my order?

You will receive the item between 3-8 business days from the dispatched date.

How are shipping rates calculated?

All delivery charges are based on size, weight, and delivery location and are calculated on the product, cart and checkout pages.


What is your return policy?

If an item isn’t right for you, return it in its original condition and packaging for a refund by submitting our return form within 21 days of receiving the delivery. The 21 day return period will commence from the date you receive the goods you have purchased. We will arrange the return delivery and you will receive a refund, less any re-shipping fees (see What you need to know before you start a return for more details). Read more return policy

What do I do if my order is defective or broken?

Upon receipt, please inspect your purchase and notify us of any missing parts, faults, damage or incorrect items immediately. These must be reported within 21 days of the delivery. Faulty claims outside the 21 day reporting period will be assessed under warranty. 

Are returns free?

No, You are liable for the Delivery Costs of both delivery and retrieval of any returned Product including for a Product that was purchased with Free Shipping.

Where you are returning Products to us because of our failure to comply with a Consumer Guarantee or Warranty, we will cover the Delivery Costs of retrieving the returned Products.

The Delivery Cost including retrieving the returned Product will be deducted from the refund amount.

How do I complete an Online Returns Request form?

You must inform us at the following email requesting a return and we will proced with the next step to provide you a good experience.

How do I return something?

Include a helpful and informative answer to the frequently asked question here.

Can't find an answer?

Contact our customer support through the contact page and our team will get back to you as soon as possible.

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